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Our Help section includes answers to most of your questions. If you can't find the answer you need,
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Questions
- How do I submit an order?
- What happens once I place my order?
- How can your prices be so low?
- What are generic medications?
- How are you ensuring my security and privacy?
- What is your legal status?
- Privacy Policy
- Site Security
- Refund Policy
- What are your shipping policies?
- How do I submit an order?
- When you click an Order link (can be found for example at Order Viagra page), you will be directed to our SSL secured server, where you will begin the ordering process. In addition to giving us your shipping and billing information, you will also need to answer a short medical questionnaire in order to provide important information about your condition. Your order will then get submitted for approval and processing.
- What happens once I place my order?
- After you place your order, the information you gave will be reviewed by a licensed physician of our behalf, who will either approve your request or decline it.
If the physician approves your order, he or she will set your order status to approved and our pharmacy will get the notice, from there on, your order will be filled and shipped to you via USPS or other courier services in case of Europe fullfillment.
The package you will receive includes information explaining the usage, dose, and precautions information for the medication. - How can your prices be this low?
- We try and keep our prices as low as we can without harming service and quality, simply by reducing costs where possible, low margins, small staff, batch shipping, more returning customers, no physical distribution center and more.
Transferring our business to the web reduced our maintenance costs by 50% and enabled us to offer our customers much more affordable prices. By working online, we save on rent fees, employees, equipment etc. - What is an online consultation?
- Online consultations are a recent innovation in health care, taking advantage of the web in order to improve the patient's access to a physician's care. Instead of receiving a traditional physical exam by a physician, the patient completes an online questionnaire. Patients who require further advice will communicate with the physician online by secure e-mail, not all patient are able to order viagra, cialis or levitra, it all dependes on your current medical status.
Although online consultations will never completely replace traditional medical methods, they do provide a way for patients to be treated for a limited number of conditions that, in certain circumstances, may not require a physical exam. - How are you ensuring my security and privacy?
- Topills.com is committed to preserving your medical and personal privacy. All data we shall receive is legally protected under doctor-patient privilege laws.
Our online ordering system is using latest Secured Encryption Technologies and all personal and credit card information will be submitted using high levels technical security (1024 bit SSL) with all reasonable precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use credit cards will be reported immediately. - What is your legal status?
- In developing this new online means for delivering health care services, our organization is committed to meeting all current regulations and guidelines, and exceeding them where possible. Topills.com only partners with licensed physicians. The pharmaceuticals we provide are obtained from legitimate pharmaceutical wholesalers, so that you can be sure you are getting the same medication you would receive in your neighborhood pharmacy.
Privacy Policy
We are committed to preserving the privacy of our customers. Your personal information, bank details and transaction details will only be used to fulfill the transaction and provide you with customer service. The information will not be shared with any further parties.
Site Security
We use advanced security measures in order to make our website safe for our customers to use. SSL 128 bit encryption technology is used when receiving and transmitting credit card information during the transaction. After processing, sensitive details are encrypted and saved on our offline servers, and thus cannot be accessed from the internet.
Refund Policy
Due to federal and local laws we can not receive medication back after they were dispatched, if for some reason your order did not arrive or was lost - we will issue an immediate refund or send another parcel as per your request. You should also check your local exportation laws regarding Generic medication, some places might disallow such an export.
Please Note: If you have any queries regarding your transaction paid by VISA, please contact www.veripayment.com by emailing them at support@veripayment.com or call +1-800-961-9640 immediately so that it may be rectified accordingly. Your transaction will be processed in US dollars in partnership with SIA 2YOU a company registered in the Republic of Latvia ( E.U.) Address: 87 d, Lacplesa Str., 4 th floor, Riga, LV - 1011, Latvia, EU - What are your shipping policies?
- Quick and simple
Your order will be filled, shipped, and delivered within 7 to 14 business days (for brand pills) and 14 to 24 business days (for generic pills) depending on your whereabouts. We will notify you by email if there is a problem with fulfilling your order. You will receive a confirmation email when your product is shipped out.
Please Note: If you have any queries regarding your transaction paid by VISA, please contact www.veripayment.com by emailing them at support@veripayment.com or call +1-800-961-9640 immediately so that it may be rectified accordingly. Your transaction will be processed in US dollars in partnership with SIA 2YOU a company registered in the Republic of Latvia ( E.U.) Address: 87 d, Lacplesa Str., 4 th floor, Riga, LV - 1011, Latvia, EU
Cancellation policy
You may cancel your order before it is shipped by sending a cancellation request by e-mail to:support@topills.com - Do you ship everyday?
- We do not process orders on the weekend. If you place an order after 2:00 pm EST on a Friday, the order will be saved at the logistics department and processed on the next Monday.
- Can I return my medication for a refund?
- Due to the restraints of Federal Law, we are unable to accept returned prescription medications.
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